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Frequently asked questions (FAQs)

Top questions

What is Preservica Starter?

Preservica Starter is a new and easy way to keep your digital assets safe and share them online – in minutes!

There is nothing to install as Starter is fully cloud-hosted, and it is based on the most powerful preservation platform on the market. With Starter you can upload, preserve and view hundreds of file formats including video and audio. To learn more about Starter, please watch this video.

Sign up now for FREE (5GB free forever)!

Why can’t I just use Dropbox, Google Drive, CONTENTdm, Backup, SharePoint or a DAM to preserve my content?

Unlike traditional backup, cloud storage, collections management or DAM systems that simply store your files, Preservica Starter has been designed from the ground-up to ensure your files can be quickly found, viewed and trusted over decades.

In particular, this means maintaining files in formats that can always be viewed and used no matter what application they were originally created in.

For a comparison with SharePoint, please click here.

How much storage is included for free?

Preservica Starter includes 5GB of storage for free. If you need more storage you can upgrade to Starter Plus.

5GB doesn't sound like much storage, how much can I really preserve?

With 5GB you can upload:

  • 35,000 Word documents
  • 5,000 PDF documents
  • 5,000 JPEG files
  • 300 Hi-resolution TIFF files
  • 200 MP3 files
  • 30 MP4 files

You can also take advantage of additional storage with our Starter Plus plan – more information is available on our pricing page.

How do I add more preservation capacity?

By upgrading to Starter Plus you can take advantage of increase storage capacity immediately – your capacity limit will increase to 250GB with the option to add more capacity as required.

For more information, please visit our pricing page.

Where is the Preservica Starter service hosted?

Preservica Starter is currently hosted on the AWS cloud in the US & Australia. During 2021 the service will be launched in other AWS regions across the globe.

How can I get help & support?

You can quickly find answers to your questions from your Starter homepage, using the Community Hub toolbar, alternatively you can visit the Community Hub by clicking on the Hub icon at the top of your Starter homepage. The Community Hub is packed full of tips, best practice, documentation & how-to videos - learn more here.

How do I collaborate and speak to other Starters users?

You are not alone! As a Starter user you get direct access to the Preservica Community Hub, connecting you with 1,000's of archivists & digital preservation practitioners from the Starter community. Learn and Share digital preservation best practice, access self-service support, build your digital preservation knowledge and have your say on the future direction of Preservica solutions - learn more here.

The Value of Starter – trusted Digital Preservation made easy

What is digital preservation?

Digital preservation is all about making sure you can always quickly find, view, use and trust your digital content and records over decades or forever. This means going beyond simply storing your files to making sure they are maintained in a file format that you can instantly view and use no matter what application they were originally created in.

Preservica is a market leader in active digital preservation and the most trusted Digital Preservation platform on the market. Starter relies on Preservica’s state-of-the-art platform to bring DP best practice to all Starter users. The platform is aligned to OAIS or Open Archival Information System. OAIS refers to the Reference Model that was developed for use in facilitating a broad, discipline independent, consensus on the requirements for an archive or repository to provide long-term, preservation of digital information.

The OAIS Reference Model became the official ISO 14721 Standard in 2002, and a 2nd edition was published in 2012.

Learn more by watching our short Digital Preservation video.

What is file format obsolescence?

Over time digital files can become unreadable, either because the original file format has become obsolete or you don’t have the right application to view them. Once popular formats like Lotus 1-2-3 and Wordstar have come and gone. WordPerfect is all but obsolete. Now think of the 100s of different file formats you already have or might need to keep and access in the future - from digitized material, images, AV, websites, emails, PDFs, CAD drawings, graphical designs, GIS maps, project plans and more - and you can see how file format obsolescence can become a real issue.

Download a word perfect file here and upload it to Starter to test this for yourself!

What essential digital preservation steps does Preservica Starter automatically perform?

From the second you upload your files they get securely stored in the cloud - with multiple copies created and held across multiple locations for 99.999999999% durability.

During upload Preservica Starter also:

  • Creates a checksum for every file to ensure its long-term integrity and authenticity
  • Scans the file for viruses
  • Checks for duplicates
  • Accurately identifies the exact file format
  • Extracts file properties
  • Transforms files into recommended preservation formats
  • Creates access copies that you can share online with colleagues or the public
  • And more..

All this means your valuable digital content and records are safe and fully preserved in the cloud in alignment with NDSA and OAIS ISO 14721.

How does Preservica Starter support the NDSA Levels of Preservation?

By using Preservica Starter, you can be sure you are aligned to the highest levels of the NDSA’s Levels of Preservation. Preservica Starter has been assessed against the latest NDSA Levels of Preservation 2.0 self-assessment spreadsheet, the full results of which can be found here. You can also find out more about how Preservica Starter aligns with the NDSA Levels of Preservation in our article here.

Getting started

I don’t know how to start - I need help!

The how-to videos accessible via the links below explain all the basic functions in Starter – from uploading and preserving your first file to creating collections, describing your assets, viewing them and sharing them with the public. It’s best to watch them from within the product, but you can also access them here. Helpful dialogs in the product then guide you through your first steps.

First Steps in Preservica Starter

Create your first collection in Preservica Starter

Making content public or private in Preservica Starter

Optimizing your metadata with a controlled vocabulary

If you are really stuck, please have a look at our knowledge center featuring a large amount of help articles. You can also access the help center by clicking on the question mark in the Starter product. If you need further help, please contact starter.info@preservica.com. We are happy to assist you with any issue or query you may have.

Am I limited on the size of individual files I upload?

Some, but not all, web browsers place restrictions on the maximum size of files that can be uploaded through them. Typically, if a limit is in place, this is up to 4GB, but this can vary depending on the specific web browser.

Can I control which content is private and which is public?

Yes, you can easily toggle folders or individual files to make them private or to make them public through your built-in online access portal.

To find out more, please watch this video.

What file types can I preserve and view in Preservica Starter?

Preservica Starter allows you to preserve and render a large and diverse range of file formats, including but not limited to video, text, images, emails, websites and obsolete files.

Where can I find more information on the terminology used in Preservica Starter?

Descriptions of specific terminology used in Preservica Starter can be found in our Glossary, which you can access via our help center here.

My upload has failed – what can I do to resolve this?

Your upload may fail if you have exceeded your available capacity (5GB for free users). If this is the case, please contact starter.team@preservica.com to discuss options to help you progress or visit our pricing page to select your upgrade option.

If your upload issue is unrelated to storage capacity, please raise this on our community forums where a member of the team will be happy to help.

Can I close my account and get my content and metadata back at any time?

Yes, you have complete control and will never be locked into your account. If you decide to move away from Preservica Starter then you will receive the folder and asset structure, all descriptive metadata for all folders and assets, the audit trail on all items, all your files (original and derived) plus the associated technical metadata and checksums. This is returned using an Open Preservation Exchange format that is fully described on our website so it can be easily read as you wish.

We are sorry to see any of our users go, but if you want to leave then you can do so at any time by completing this form and our operations team will work with you to close your account and ensure you receive a zip file containing all of the above quickly and securely.

How can I get help & support?

You can quickly find answers to your questions from your Starter homepage, using the Community Hub toolbar, alternatively you can visit the Community Hub by clicking on the Hub icon at the top of your Starter homepage. The Community Hub is packed full of tips, best practice, documentation & how-to videos - learn more here.

How do I collaborate and speak to other Starters users?

You are not alone! As a Starter user you get direct access to the Preservica Community Hub, connecting you with 1,000's of archivists & digital preservation practitioners from the Starter community. Learn and Share digital preservation best practice, access self-service support, build your digital preservation knowledge and have your say on the future direction of Preservica solutions - learn more here.

Upgrading to a higher edition of Preservica

How do I add more preservation capacity?

By upgrading to Starter Plus you can take advantage of increase storage capacity immediately – your capacity limit will increase to 250GB with the option to add more capacity as required.

For more information, please visit our pricing page.

Can I brand my access portal?

Yes, by upgrading to Starter Plus you can brand your access portal to include your own logo, site header image, site title and supporting descriptive information – as pictured in the example below. You can also view a wide range of live access portals in our public access showcase.

How do I upgrade to add more users?

Starter Plus enables you to have up to 3 users.

More information on Starter Plus can be found here.

Can I upgrade to your Cloud & Professional or Enterprise editions?

Yes – as your collections grow or when you need our more advanced functions you can seamlessly upgrade to Cloud & Professional or Enterprise editions, and still use the content and metadata you uploaded to Preservica Starter.

More information on our Professional and Enterprise editions can be found here.

Start preserving your digital content today

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